Our Commitment
At Partners, our Customer Care team is here long after you’ve picked up the keys. By choosing us, you’re choosing a partner committed to helping you Build a Better Life™. From your very first walkthrough to years of living comfortably, we’re dedicated to making your ownership experience seamless, stress-free, and supported.
Your Journey to Move‑In Day
Let the 45‑day countdown to your new home begin!
Around a month and a half before possession, we’ll reach out to book both your pre‑possession walk‑through and your official possession day walk‑through. It’s an exciting milestone — and the perfect time to start getting ready for your move.
Pre-Possession Walkthrough
About a week before you get your keys, we’ll meet with you for a detailed pre‑possession walk‑through. Together, we’ll note anything that needs attention so it can be taken care of before you move in.
Possession Day Overview
On possession day, we’ll do one final walk‑through to make sure everything meets your expectations. Then our Warranty & Customer Care Team will give you a friendly orientation to your new home. We’ll walk you through basic maintenance, your home warranty, how to reach us for emergencies, and introduce you to our Partners Thrive Guide.
Warranty Coverage Review
Discuss home warranty, basic maintenance, emergency calls, extended New Home Warranty and review the thrive guide together!
60-Day Walk-Through
Around 45 days after possession, our Customer Care team will email you to schedule your 60‑day walkthrough. This visit gives you the opportunity to walk through your home with our team and review any items that may need attention.
1 - Year Review
Just before the 1‑year anniversary of your new home, our Customer Care team will email you to schedule your final 1‑year warranty walkthrough. This appointment is an important milestone in your homeowner journey, as it gives you the opportunity to review your home with our team and address any items that may fall under the first year of your warranty coverage. Completing this walkthrough helps ensure you get the full benefit of your warranty and feel confident moving into long‑term home ownership.
Emergency Support
We’re Here When You Need Us — 24/7
If something urgent comes up, you’re never on your own. Partners offers 24/7 Emergency Care for situations such as:
- Total loss of heat
- Total loss of electrical power
- Plumbing leaks
- No hot water or no running water
- Sewage backup or complete blockage
Emergency Contact: 403-899-2560
We’ll also introduce you to your Thrive Guide — a homeowner’s handbook with everything you need to know about your warranty, key contacts, and ongoing care.
Our Home Maintenance Education
Warranty you can rely on, year after year.
At Partners, we believe in building with integrity, homes that stand the test of time, rooted in craftsmanship and rising with the needs of the families who live in them. Understanding your warranty is an important part of feeling confident and supported throughout your homeownership journey.
The 1‑2‑5‑10 Year Warranty provides a clear, structured approach to protecting your new home, with coverage divided into four timeframes, each focusing on a different aspect of your home’s construction.
Warranty Support Team
Need to submit a claim or have a question about your coverage? Our dedicated warranty team is available to assist you.
Contact the warranty team
Have a question or need to discuss a warranty item?
Contact CustomerCare@partnershomes.ca.
For Emergency Services, please contact 403-899-2560.
Asked & Answered
Here’s a few highlights at a glance.
Why is an energy-efficient home important?
Energy efficiency means more than just lower bills. It gives you a healthier, quieter, and more comfortable living environment — with reduced operating costs and a lighter footprint on the environment. Every Partners home is designed with increased energy efficiency, helping you save money, live healthier, and even boost your resale value. That’s part of how we Build a Better Life™.
Is my home covered by a warranty?
Year 1 — Interior & Appliances
Craftsmanship, finishes, and included appliances.
Year 2 — Distribution Systems
Electrical, plumbing, and HVAC behind the walls.
Year 5 — Exterior Envelope
The shell that keeps weather where it belongs.
Year 10 — Structural
The frame and foundation that support it all.
Can I visit my home during construction?
At Partners, your safety is paramount. While we are in the process of building your home, the entire area will be an active construction site and will not be safe for you to enter your home until it is substantially completed. We will schedule a date and time to view your home at least three days prior to your prescheduled occupancy date.