Partners Development Group

Home Care

Exceptional customer service is our goal

Our Commitment

Our Customer Care Team strives to build lasting relationships with our homeowners - exceeding your customer service expectations along the way.

From the time of purchase to well beyond your possession date, we look forward to making your ownership experience as satisfying and seamless as possible.

Our Care

Before you take possession of your home, you’ll have an opportunity to view your completed Partners home at your new home orientation inspection. At this scheduled inspection, a Customer Care team member will walk you through your new home to familiarize you with the finishes and operational systems including gas, plumbing and electrical, before we hand over the keys.

Our Thrive Guide and warranties are designed to support you in the transition to your new home and answer as many questions as possible.

Questions about your New Partners Home?

Please refer to your Thrive Guide (linked below) for questions about your home—including manufacturer warranties, contact information, and more.

If you still have questions or concerns after consulting your Thrive Guide, please contact the Partners Customer Care team at

  • Warranty appointments are scheduled Monday through Friday from 7:00 am to 3:00 pm (excluding holidays).
  • If you have an after-hours warranty emergency, please contact your Partners Property Manager at 403-899-2560. An emergency is defined as: total loss of heat; total loss of electrical/power; plumbing leak, no hot water or total loss of water; total sewage stoppage/backup; appliance emergencies (fridge/freezer not cooling, water leaking while in use or after cycle).
  • Please remember to consult the Trade List in the Thrive Guide Below for their emergency numbers first (Plumbing / Heating / Electrical) prior to calling our property manager as you will be directed to call the trade first.

    Download the Partners Thrive Guide

How to Submit a Warranty Request

Please make your Warranty Request with the Customer Care Team and provide as much information as possible. Once you have submitted your Warranty Request, it will be processed as follows:

A Customer Care representative will review your warranty request. If there are any uncertainties with respect to the nature of the concern(s), issue(s) and/or warranty coverage, you will be contacted to confirm the specifics.

A Customer Care representative will process your request as soon as possible.

When it comes time to rectify the issue(s) (either immediately or at one of your anniversary dates, depending on the nature of the issue or deficiency), our Customer Care team will contact you to arrange access to your home for initial inspection and/or to complete the necessary warranty repair(s). If a trade is required, the necessary trade will contact you directly to arrange a time.

IMPORTANT: Please be available and prepared to provide our onsite Customer Care representative or trades person access to your home at the pre-scheduled time, or let us know in advance if there are any scheduling issues that arise so alternate arrangements can be made. Should access to your home not be possible, we will be unable to resolve your service request and will have to reschedule the appointment.

Additional Home Care Documents

Partners Home Care Videos

Frequently asked questions

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